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The Closed Feedback Loop: Putting The Negative Fires Out
The Closed Feedback Loop: Putting The Negative Fires Out David Johnson’s video presents several great recommendations on how to turn social media heat into positive customer engagement… Something that...
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How Does Google Identify Fake Online Reviews? – Automotive Digital Marketing...
How Does Google Identify Fake Online Reviews? The implementation of “Review Filters” is inevitable by all major review publishers, including Google Places… During a phone call I was on with a Google...
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Richard Bustillo on Reputation Management – Automotive Management Minute Video
Richard Bustillo on Reputation Management – Automotive Management Minute Video Richard Bustillo’s perspective on managing customer reviews from a social media based reputation management perspective is...
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Business Networking Group Gets Busted For Yelp Review Posting Ring
Business Networking Group Gets Busted For Yelp Review Posting Ring Well it never ceases to amaze me on the efforts people will go to create a fake review. It seems like the stakes of the game have...
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Customer Reviews Used by American Car Buyers to Choose Dealership –...
American Car and Truck Shoppers Are Now Choosing Which Dealership to Visit Based on Customer Posted Reviews in the Web – Reputation Management Now Becomes Required Dealer Skill Set Car Shoppers Head to...
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Dealers finding it difficult to put a price on online reputation building –...
Jerry Hart writes: “The Genie is out of the bottle and he’s not going back in. Dealers no longer have the luxury of sticking their heads in the sand and waiting for the storm to pass. The increased...
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Is It Time For Car Dealers To Provide Customers With Online Review Resources?
Is It Time For Car Dealers To Provide Customers With Online Review Resources? In my opinion, and based on what most automotive consumer research is showing, the single most important category of...
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Mike Gorun: Your Online Reputation Is Hurting Your Customer Retention: 6 Tips...
Your Online Reputation Is Hurting Your Customer Retention: 6 Tips To Create Customer Loyalty and Maintain Your Online Reputation Your Online Reputation Is Hurting Your Customer Retention: 6 Tips To...
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What’s Your Return On Relationship (ROR)?
What’s Your ROR? What’s Your Return On Relationship? Posted by Richard Holland on September 12, 2013 at 8:32am Send Message View Blog In almost every aspect of your dealership, you calculate ROI....
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Reputation Management: What Do You Expect From Your Service Provider?
What Does Your Dealership Expect From Your Reputation Management Service Provider? Posted by Cobalt on November 21, 2013 at 10:30am Send Message View Blog by Ryan Kenny, Automotive Reputation...
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